SHIPPING & ORDER POLICY

From our hands to the mountain.

At SNOWCTRL, we're committed to getting your gear to you so you can focus on what matters most: the ride. Here's everything you need to know about our shipping, delivery, and order tracking process.

BUNDLE SHIPPING

Your SNOWCTRL bundle may arrive in separate packages, as items can ship from different fulfillment locations. Each item will have its own tracking information, and delivery dates may vary slightly. Don't worry—both items are included in your purchase!

ORDER PROCESSING

All orders are typically processed within 1–3 business days after purchase, excluding weekends and holidays.

During peak seasons, holidays, or product launches, processing times may be slightly longer.

Once your order has shipped, you'll receive a shipping confirmation email containing tracking information when available.

SHIPPING TIMES & RATES

We currently offer FREE Standard Shipping on all orders within the United States.

Standard Shipping: Estimated delivery within 7-8 business days after dispatch.

Delivery estimates are not guaranteed and may vary depending on your location, product availability, shipping carrier, and external circumstances.

Please note that processing times are separate from estimated shipping times.

SHIPPING DESTINATIONS

SNOWCTRL currently ships exclusively within the United States.

We hope to expand our shipping services internationally in the future.

Shipping availability may vary depending on product availability, carrier coverage, and logistical restrictions.

SHIPPING DELAYS & LOST PACKAGES

Although we strive to deliver every order within the estimated timeframe, unexpected delays may occur due to weather, carrier disruptions, customs processing, holidays, or other circumstances beyond our control.

If your package is delayed, marked as delivered but cannot be located, or appears to be lost in transit, please contact our support team.

We'll assist you in investigating the issue and determining an appropriate resolution.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We'll make reasonable efforts to update your shipping information before your order is dispatched. However, address changes cannot be guaranteed once processing or shipping has begun.

Additional shipping charges may apply if an order must be reshipped due to an incorrect or incomplete address.

DAMAGED PACKAGES

If your order arrives damaged, please contact our support team as soon as possible.

To help us resolve the issue efficiently, please provide:

Your order number
A description of the damage
Clear photographs of the damaged product and packaging

We'll review your request and work toward an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.